| When you reserve a room at a resort, you have | | | | have a variety of clean equipment that's in good |
| expectations about it and the amenities. Maybe you | | | | repair. After all, amenities being as advertised have a |
| expect your room will resemble the rooms pictured | | | | positive effect on a hotel's occupancy rates. If a |
| on the resort's website or that the amenities and | | | | hotel advertises free continental breakfast, a gift |
| hotel supplies will be as advertised and basic toiletries | | | | shop or a sauna, it is presumed that these too will |
| complimentary. They take the details for granted | | | | perform as stated as this will affect occupancy rates. |
| though hotels know they can affect occupancy | | | | Nobody gives a second thought to things like well lit |
| rates. The traveling public assumes hotel supplies such | | | | parking lots, room keys that work and clean hallways, |
| as coffee makers, usable hangers and alarm clocks | | | | on the assumption that they'll meet our expectations. |
| will be in their guest room. Hotels want you to | | | | While these aren't hotel supplies, they're still matter. |
| impress you because your opinions could affect their | | | | When guests reserve a room, they expect that |
| occupancy rates. | | | | they'll have the use of the advertised hotel supplies |
| When hotels furnish guest rooms, they emphasize | | | | and that things will be as promised. If this is not the |
| the amenities because they directly affect occupancy | | | | case or if, for example, construction is not disclosed, |
| rates. Laundry bags, versatile hangers and heavy | | | | it will have a negative effect on the hotel's |
| duty luggage racks are hotel supplies that matter to | | | | occupancy rates. Guests don't care for surprises that |
| guests. Hotels recognize that the ambiance of the | | | | will affect their trip. |
| room matters; in fact, how it feels, how it looks and | | | | Hotels realize that every guest has thoughts, hopes |
| the hotel supplies its furnished with often have an | | | | and expectations about the hotel supplies and the |
| effect on occupancy rates. From the shower curtain | | | | guest rooms that matter. We all believe that we are |
| to the stationery, people pay attention to the | | | | a valued guest at the lodge where we've booked a |
| amenities in their rooms because they are standard | | | | room. We also believe that our presence is |
| hotel supplies. They are the details that can and | | | | recognized and appreciated. In a shaky economy, |
| often do affect a hotel's occupancy rates. | | | | every dollar spent whether on amenities or a day |
| Guest expectations aren't limited to the guest rooms | | | | trip, is important. At the end of the day, the vacation |
| and hotel supplies. In fact, guests assume that a | | | | complete, hotels need to make sure that every |
| hotel's pool will be clean, well maintained and usable. | | | | guest enjoyed the amenities and hotel supplies and |
| People expect absorbent towels that can be | | | | felt welcomed as this will affect the hotel's |
| wrapped around a body and tucked in to be poolside. | | | | occupancy rates. |
| If the hotel has a fitness center, it's assumed that it'll | | | | |