| v> | | | | We are fast, we are modern and we are |
| we are a top 5-star hotel, we invested billions of | | | | innovative etc! Candidates have to wait for |
| Thai Baht! We want all our guests to be welcomed | | | | several weeks just to find out if they are short-listed |
| and serviced by smiling-face employees and not by | | | | or not! What a shame! |
| long-cold-still face type of employee!? | | | | |
| Normal 0 false false false EN-US X-NONE TH /* Style | | | | § Candidates who have been contacted for an |
| Definitions */ table.MsoNormalTable | | | | interview hardly know who will interview them and |
| {mso-style-name:"Table Normal"; | | | | for how long the interview will approximately take |
| mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; | | | | place. One interview normally is like a un-plan-able |
| mso-style-noshow:yes; mso-style-priority:99; | | | | one-day activity for the candidate. |
| mso-style-qformat:yes; mso-style-parent:""; | | | | |
| mso-padding-alt:0in 5.4pt 0in 5.4pt; | | | | § Many times candidates have to wait for hours |
| mso-para-margin:0in; mso-para-margin-bottom:.0001pt; | | | | for one interview. The higher the position of the |
| mso-pagination:widow-orphan; font-size:10.0pt; | | | | interviewer is, the longer hours the candidate has to |
| font-family:"Calibri","sans-serif"; | | | | wait. I have seen cases where it took one full day |
| mso-bidi-font-family:"Cordia New";} | | | | for an applicant to be interviewed by only 2 |
| First of all, I like to say HR skills are very much | | | | interviewers. One of my friends, who have been |
| needed in all managers, simply because one of | | | | invited by the owner for an interview for a General |
| several main responsibilities of any manager is | | | | Manager position for a beautiful Island resort in |
| people management. As a former director of | | | | southern of Thailand, had to wait for 6 hours on the |
| human resources and a current human resource | | | | Island to save the resort an additional 15 minute boat |
| lecturer & trainer, I theorize some human resource | | | | trip. Finally, the resort owner nicely and elegantly |
| functions that need both Science and | | | | arrived by private helicopter! A very dramatic and |
| Art practices to share here in Mai-BS’s | | | | impressive arrival and it does reflect an un-likeable |
| blog. | | | | leadership style. Many owners and investors like to |
| With Science, I mean the system of | | | | have a resort with a 5-star management, 5-star |
| HR implementation and with Art I mean the | | | | services and 5-star employees! But it will hardly |
| style of the HR manager. To be called a | | | | happen if there is such a behavioral model from the |
| 5-star company, system and style cannot be | | | | top. This is a classic example of a good vision by |
| separated from each function of human resource | | | | the owner, but in reality, the owner leads their |
| practices. Thus, I would like to share the following | | | | people with own habit rather than his vision. |
| system for HR implementation and | | | | |
| style of HR manager. | | | | § Most interviewers will not even come out from |
| Recruitment and Selection: | | | | their office to personally invite the candidate for an |
| If we refer to a recruitment and selection system, I | | | | interview or even stand up to shake the hand with |
| have seen many companies who successfully | | | | the applicant. Most of the time, a secretary will |
| established an acceptable system. There are | | | | bring the candidate to the manager’s office. |
| several systematic interview types such as | | | | I did see this many times in several 5-star hotels and |
| employment test, IQ test, EQ test, personality | | | | resorts where the owner always says I want |
| test, psychological test etc. etc. All these tests etc. | | | | true 5-star service! I however think that treating |
| have the purpose to select the best candidate, | | | | your candidate in such a way is an ineffective |
| simply the right person to do the right job for the | | | | communication on the service excellence! |
| right company. I admire all mentioned tests and | | | | |
| appreciate all the valuable time that many executives | | | | § Many times after the interview; the |
| / managers put in their interview processes. | | | | interviewer will end the interview that we will |
| I however found that good systems for recruitment | | | | contact you back soon. But nobody knows |
| and selection cannot ensure that the owner or the | | | | soon! How long will it take? Most of the |
| manager is really open minded, modern and | | | | time, the candidate has to contact the company to |
| importantly fair to the organization and the overall | | | | beg for an answer simply because everyone needs |
| workforce! Far too often, I can see senior | | | | to plan his and her life. Seldom, I have seen an HR |
| managers and decision makers recruit their favorite | | | | person or interviewer who would say to the applicant |
| employee who do not have any knowledge, skill and | | | | We will contact you back within 2 working |
| abilities, only the right personality to fit with the | | | | days. But, then again, when I do follow these |
| owner / manager. These employees are recruited | | | | cases closely, I found that even the interviewers say |
| because they are controllable, they will never | | | | so, it normally takes much longer than said without |
| question the manager, in some cases there are | | | | any apology. |
| family-related to the owner or manager. | | | | |
| These un-professional managers who hire the above | | | | § Most of the times, if the interview is |
| people create so many problems in an organization | | | | unsuccessful; the candidate almost never receives a |
| since the manager’s favorite | | | | simple reject & thank you letter. Most times, it is |
| employee’ hardly do anything except making | | | | silence. Usually, here in Thailand, silence means |
| politics and de-motivate quality employees. These | | | | you have to wait, or you don’t |
| favorite employees keep themselves occupied with | | | | get the job! |
| accommodating the top management’s | | | | |
| comfort. As mentioned in my former articles, the | | | | As you can read from above samples, some working |
| success and failure of Human Resource | | | | styles reflect badly on the company culture and |
| Management depends on the professionalism of top | | | | standards in treating employees (people). Many |
| managers. | | | | times, during my consultation and training |
| Now, let’s talk a little about style that | | | | assignments, I try my best to emphasize that HR |
| need to be improved! | | | | style is a very important factor to communicate the |
| Some of us have seen many unproductive | | | | company set standard. But I feel that many HR |
| styles of recruitment and selection practiced | | | | persons and managers do not realize this. |
| by a HR manager / managers. For examples: | | | | Often enough, many HR managers and managers |
| | | | | behave so differently from the said and written |
| § An applicant has to wait for months to receive | | | | organizational values and cultures. |
| the first reply whether he or she is a candidate or an | | | | Once an HR Manager with a long-cold-still face |
| unsuccessful applicant. As a Human Resource | | | | said during an interview to the applicant that
|
| teacher, many times I have received questions from | | | | we are a top 5-star hotel, we invested billions of |
| some graduates such as Do you know when I will | | | | Thai Baht! We want all our guests to be welcomed |
| receive a reply whether I am a candidate — I | | | | and serviced by smiling-face employees and not |
| have sent my application letter 3 weeks ago? | | | | bylong-cold-still face type of employee!? |
| Shockingly, most of these companies post good | | | | Think about it
. |
| values on their office walls and signboards such as | | | | |